Why Online Customer Service is Important

What’s better than a friendly, personable, and well-informed staff member on the floor talking to customers? One that’s available 24/7!

A detailed answer to a question can go a long way in establishing relationships (and making sales). But providing excellent customer service online can be a challenge.

Think about it: your customers work during the same business hours you keep, so it’s likely that they’re not researching companies and services online until their off-hours. That means your store is closed, and you’re not answering your phone or checking emails.
Those off-hours visits don’t have to be a lost opportunity.

Tawk.to – a feature which can be added to your company website – allows customers to interact, in real-time, with a friendly and engaged customer service representative from your team.

The best part? This allows for you to put in place knowledgeable reps that know your business inside and out!

Tawk.to allows you to be there for your customers when they’re researching your business on their own time, so you as the business owner can get more time to continue focusing on growing your business!

Tawk.to, along with an effective Online Customer Service strategy will allow for your potential customers to know about your company 24/7

See Also:  Is Your Website Producing Quality Leads For YOUR Business?

Stay Ahead Of The Curve With Your Clients!

Your customers are already researching local businesses and services online, in order to make informed purchase decisions. It’s crucial to be there for them and help them make the decision to choose your business.

Resolve customer concerns, provide real-time convenience, and earn leads to take customer engagement offline to seal the deal.

You may have a detailed, thorough website, but it’s quality customer care that will help you gain (and keep) customers. Tawk.to enables you to be there in the moment – no lines, no waiting.

Get them talking, build their interest, and keep them engaged online and off with Tawk.to.

 Contact Reed Design Group today to find out how we can show you how to integrate features like this into your new or existing website!


By | 2017-03-23T00:04:59+00:00 November 13th, 2015|SEO/Marketing|0 Comments

About the Author:

Reed Design Group based in Ft. Worth TX, has a strong presence in the web development arena. We provide professional website design services along with creative, results-driven online marketing.

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